A new buyer. Two viewings. One clear plan.
Follow one buyer’s enquiry through a brief, a shortlist and proposed viewing times—then see the agent review them and the simulated confirmations arrive.
Buyer’s agent · Enquiries & viewingsA self-built demonstration using fictional buyers, listings, calendars and preset results. Messages, confirmations and calendar updates are simulated. No live AI, MLS, inbox or booking service is connected.
Read the video transcript
- 0:00 — A buyer inquiry starts a showing workflow. This fictional, preset demo connects the email, sample listings and calendar.
- 0:09 — Alex wants at least three bedrooms in Westboro, parking, and a budget ceiling of C$850,000, with showings on Saturday.
- 0:18 — The request becomes a buyer brief. Property type, move-in timing and must-haves are flagged for the agent to ask.
- 0:27 — Two fictional listings match the stated requirements. The third is excluded because it exceeds the buyer’s budget.
- 0:36 — Sample availability suggests two thirty-minute showings, with fifteen minutes between them. The agent still needs to check the route.
- 0:45 — Jamie checks the listings, times and route, then approves the proposal. This is a simulated review; no messages are sent.
- 0:54 — Preset buyer and listing-contact replies confirm the demo times. Two sample calendar events and Jamie’s follow-up are created.
- 1:03 — The agent has a buyer brief, two demo showings and an owned follow-up. Simulated confirmations; no real bookings.
The work between a new lead and a Saturday of viewings.
A buyer sends their requirements by email. The agent still needs to check property details, coordinate times, get confirmations and keep the next action visible. This example follows one buyer all the way through.
The buyer’s request
A budget up to C$850,000, at least three bedrooms in Westboro, one parking space and Saturday availability from 2 to 4 pm.
What gets prepared
A buyer brief with missing details flagged, two matching fictional listings, proposed viewing times and a reply for the agent to review.
What the agent controls
The agent checks property facts, travel time and the schedule. Calendar entries are confirmed only after simulated buyer and individual listing-agent replies.
From the example to your own workflow
The sequence below uses the video’s preset results. The exception handling and preparation checklist describe decisions to make before building a live workflow.
How the example moves forward
- Keep the enquiry with the brief
Carry the buyer’s budget, area, bedrooms, parking and available times into one record. Keep unanswered questions visible alongside the original request.
- Prepare a shortlist and tentative times
The C$825,000 and C$849,000 fictional listings fit the price limit; the C$899,000 listing is excluded. The proposed 15-minute gap between viewings is an assumption for the agent to check.
- Review before confirming
The agent reviews the plan. Separate simulated replies from the buyer and each listing side precede confirmed calendar entries; a follow-up task is prepared without inventing buyer feedback.
When something needs attention
- Missing details or no suitable property
- Ask the buyer to clarify the brief or have the agent review the search. Keep the buyer’s stated requirements unchanged until they agree otherwise.
- A time changes or a reply is missing
- Keep the affected viewing tentative and route it to the agent. Recheck availability and travel time before seeking a new confirmation.
Before a real rollout
- List the inbox, listing source and calendar in use; confirm permitted access and any available export or integration options.
- Agree which buyer fields are required and who verifies current property details.
- Name the person who approves messages, handles missing replies and confirms appointments.
- Prepare anonymized examples of a complete enquiry, missing information and a changed viewing time for a trial.
Does your team coordinate viewings like this?
Bring one example of how an enquiry becomes an appointment today. We can work out which steps are worth improving around your existing tools.